Refund policy
Return & Refund Policy
At Trendy House, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
1. Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Customized or personalized items
- Items on sale or clearance
3. Return Process
To initiate a return, please contact us at:
support@preyta.com
Please include:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
We will provide you with return instructions once your request is approved.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
6. Exchanges
We only replace items if they are defective, damaged, or incorrect.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us at:
support@preyta.com
8. Contact Information
Trendy House
43 Queen Street, Muswellbrook, New South Wales 2333
Australia
Email: support@preyta.com