Shipping policy
Shipping Policy
At Trendy House, we are committed to delivering your orders in a timely and reliable manner.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Time
Estimated delivery times:
- United States: 5–12 business days
- Australia: 5–10 business days
- International: 7–20 business days
Please note that delivery times are estimates and may vary depending on your location.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions.
4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking updates to appear in the system.
5. Delays and Issues
While we strive to deliver your order on time, we are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect or incomplete shipping information provided by the customer
6. Lost or Stolen Packages
Trendy House is not responsible for lost or stolen packages confirmed to be delivered to the address provided.
If you experience any issues, please contact your local carrier directly.
7. Incorrect Address
If you provide an incorrect shipping address, please contact us immediately at support@preyta.com.
We are not responsible for orders shipped to incorrectly provided addresses.
8. Contact Information
Trendy House
43 Queen Street, Muswellbrook, New South Wales 2333
Australia
Email: support@preyta.com